fachai4 Privacy
Policy

1. Introduction

This Privacy Policy ("Policy") describes how fachai4 ("fachai4," "we," "us," or "our"), the operator of the online gaming platform at fachai4.org, collects, uses, discloses, stores, and protects the personal information of individuals ("you," "Player," or "User") who access or use the fachai4 platform, including its website, mobile browser interface, games, sportsbook, and all associated services.

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC). By registering for or using the fachai4 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller Information

fachai4 acts as the Personal Information Controller in respect of the personal data it collects from players and users of the platform. For all data privacy inquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) at the following address:

Data Protection Officer, fachai4
Email: [email protected]
(Plain text only — not a clickable link)

fachai4 will acknowledge all data privacy requests within five (5) business days and will endeavour to resolve them within thirty (30) calendar days of receipt of a verified request.

3. Personal Data We Collect

fachai4 collects personal data through several channels, including account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of personal data we collect are described in the table below:

fachai4 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of a responsible gaming self-assessment.

4. How We Collect Your Data

We collect personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the fachai4 platform, including IP address, device identifiers, and session activity logs.
• Third-party sources: Identity verification data from licensed KYC service providers; fraud screening data from payment processors; and, where applicable, data from publicly available sources to verify the accuracy of information you have provided.

5. Legal Basis for Processing

fachai4 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

1. Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to upon registration, including account management, payment processing, and game provision.
2. Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and regulatory reporting to relevant authorities.
3. Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services, where such interests are not overridden by your rights and freedoms.
4. Consent: Where we rely on your consent for specific processing activities (such as marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

6. How We Use Your Data

fachai4 uses the personal data we collect for the following purposes:

• To create, verify, and manage your fachai4 player account.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To verify your identity and age (21+) in compliance with Philippine gaming regulations.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have requested.
• To provide customer support and resolve disputes.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications about fachai4 offers and bonuses, where you have consented to receive such communications.
• To comply with our legal and regulatory obligations, including reporting to relevant Philippine authorities where required.
• To improve the fachai4 platform through analysis of aggregated, anonymised usage data.

7. Data Sharing and Disclosure

fachai4 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard, InstaPay, and PESONet, for the purpose of processing your financial transactions.
• Identity verification providers: Licensed KYC and AML screening service providers who assist us in verifying your identity and complying with our legal obligations.
• Technology service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Game content providers: Third-party game studios whose games are available on the fachai4 platform may receive anonymised session data for game performance purposes.
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, court order, or regulatory directive, fachai4 may disclose personal data to the relevant authorities.

All third-party service providers who process personal data on behalf of fachai4 are bound by contractual data processing agreements that require them to maintain the confidentiality and security of your data and to process it only for the purposes specified by fachai4.

8. Cookies and Tracking Technologies

fachai4 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics cookies: Collect anonymised data about how players use the platform to help us improve performance and user experience. No personally identifiable information is included in analytics data.

fachai4 does not use third-party advertising or retargeting cookies. You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fachai4 platform.

9. Data Retention

fachai4 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and usage data: Retained in anonymised or aggregated form for up to three (3) years for platform analytics purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with fachai4's data destruction procedures.

10. Data Security

fachai4 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the fachai4 platform.
• AES-256 encryption for personal data stored on fachai4 servers.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• 24/7 security monitoring and intrusion detection systems.
• PCI-DSS compliant payment processing — card and e-wallet data is never stored on fachai4 servers.

11. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by fachai4:

1. Right to be Informed: The right to know whether fachai4 holds personal data about you and to receive information about how it is being processed.
2. Right to Access: The right to request a copy of the personal data fachai4 holds about you, along with information about the purposes for which it is processed.
3. Right to Rectification: The right to request correction of any inaccurate or incomplete personal data fachai4 holds about you.
4. Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
5. Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
6. Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
7. Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the fachai4 Data Protection Officer at [email protected]. We will verify your identity before processing any data rights request and will respond within thirty (30) calendar days.

12. Children's Privacy

The fachai4 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. fachai4 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data, and report the matter to the relevant authorities where required.

If you are a parent or guardian and believe that a minor has registered on the fachai4 platform, please contact our support team immediately via live chat or at [email protected].

13. International Data Transfers

fachai4 primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines (for example, cloud infrastructure providers), fachai4 ensures that such transfers are subject to appropriate safeguards, including contractual data processing agreements that require the recipient to maintain standards of data protection equivalent to those required under Philippine law.

14. Changes to This Privacy Policy

fachai4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, fachai4 will notify registered players via email or an on-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the fachai4 platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fachai4 handles your personal data, please contact our Data Protection Officer. Our support team is available 24/7 and is staffed by Filipino agents ready to assist you in both English and Filipino.

Email: [email protected] (plain text — not a clickable link)
Live Chat: Available directly through the fachai4 platform, 24 hours a day, 7 days a week.